Shipping and Delivery Policy

Last Updated: September 10, 2026

This Shipping and Delivery Policy applies to all orders placed through cowifc.shop.

1. Shipping Area

We currently deliver exclusively to addresses within Germany.

We do not currently ship to other countries or regions. Customers must provide a complete and accurate German delivery address when placing an order.

2. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day. During periods of high demand, processing may take slightly longer.

3. Estimated Delivery Time

After the order has been processed, the estimated shipping time within Germany is 8–15 business days.

The estimated total delivery time, including processing and transportation, is therefore approximately 9–18 business days.

All delivery times are estimates and may be affected by carrier delays, severe weather, public holidays, address errors, or other circumstances outside our reasonable control.

4. Shipping Costs

Standard shipping within Germany is free of charge.

There is no minimum order value required to qualify for free standard shipping. Any optional or additional delivery charges will be clearly displayed during checkout before payment is completed.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

Please allow a reasonable amount of time for the carrier’s tracking system to update after receiving the shipping confirmation.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your delivery information, please contact us as soon as possible at marlenekiera9@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

7. Delayed Orders

If your order has not arrived within the estimated delivery period, please check the tracking information and contact us at marlenekiera9@gmail.com.

We will assist you in checking the shipment status and, where appropriate, contact the carrier.

8. Lost or Damaged Shipments

The risk of loss or damage remains with us until the goods are physically delivered to you or to a third party designated by you, other than the carrier.

If your package arrives damaged, is incomplete, or appears to have been lost during transportation, please contact us promptly and provide:

• Your order number

• A description of the issue

• Photographs of the package and damaged goods, where applicable

We will review the matter and provide an appropriate solution in accordance with applicable law.

9. Failed Delivery

If delivery cannot be completed because the delivery address is incorrect or incomplete, or because the recipient is unavailable, the carrier may return the package to us.

Please contact us if a package is returned. Any applicable reshipping arrangements will be communicated before the order is dispatched again.

10. Contact Information

If you have questions about shipping or delivery, please contact us:

Store name: cowifc.shop
Operating company: Vestas Wind Systems A/S
Email: marlenekiera9@gmail.com
Business address: Nylandsvej 35, 6940 Lem St, Denmark
Company registration number (CVR): 10403782
VAT number: DK10403782